When it comes to generator maintenance and servicing, businesses and homeowners have three main options:
If your company does not have in-house technicians, you may be debating whether to choose a manufacturer or an independent generator service. Below, we highlight four key reasons why opting for an independent service provider is superior for maintaining your generator's performance and reliability.
A malfunctioning generator can lead to operational downtime and significant losses during a power outage. Unfortunately, manufacturers are not known for their quick response times. In many cases, manufacturer service technicians take up to ten hours to arrive, meaning the outage may already be resolved by the time they get there.
Independent generator service providers, however, specialize in emergency generator repairs and can often arrive within two to three hours—sometimes even sooner. Faster response times mean reduced downtime and a more reliable backup power system when needed most.
Generator manufacturers often charge significantly higher rates for maintenance and repair services, sometimes 50% more than independent providers. These higher costs are primarily due to elevated labour rates and steep markup fees. Additionally, manufacturer technicians may take longer to complete repairs, increasing expenses.
By choosing an independent generator service provider, you get cost-effective maintenance solutions without unnecessary delays, helping you save thousands of dollars annually on service costs.
A full-service approach is essential for businesses and industries relying on Emergency Power Supply Systems (EPSS). Many manufacturers only provide testing and repair for their generators, neglecting other critical components like infrared scanning, breaker testing, and overall system diagnostics.
Independent generator service providers, however, offer a more comprehensive approach, ensuring the entire backup power system is operating at peak efficiency. They can service and maintain multiple brands, providing greater flexibility and coverage.
Manufacturers primarily focus on designing and selling new generators rather than specializing in long-term maintenance. While they provide service during warranty periods, many businesses continue to rely on them post-warranty, assuming they have superior knowledge of the generator and its environment. However, this is often not the case.
Independent generator service providers specialize in testing, maintenance, and repair, ensuring your backup power system remains in optimal condition beyond the warranty period. Their expertise can help prevent costly breakdowns and ensure long-term reliability and efficiency.
Independent generator service providers are the clear choice if you're looking for faster service, lower costs, and a more comprehensive approach to generator maintenance. By avoiding high manufacturer fees and slow response times, you can keep your generator and EPSS running efficiently with tailored, expert-level service that meets your needs.
Investing in an independent service provider ensures maximum uptime and cost-effective power for businesses, data centers, hospitals, and industrial facilities that depend on reliable backup power.
A division of Nova Pole International Inc.
