When your generator fails, every minute of downtime can cost thousands — or more. Whether you manage a hospital, data centre, or industrial site, fast and reliable generator maintenance is non-negotiable. If your company doesn't have in-house technicians, you're likely weighing two options: manufacturer service or an independent generator service provider.
Here's why going independent is better for performance, reliability, and cost.
When the power goes out, slow service isn't an option. Manufacturer technicians can take up to 10 hours to arrive — long after the emergency has passed. In contrast, independent generator service providers specialize in emergency generator repairs and often arrive within 2 to 3 hours, sometimes even faster.
Faster response means less downtime, greater uptime, and peace of mind.
Manufacturer maintenance services often cost up to 50% more than their independent counterparts. Why? High labour rates, markup fees, and slow repair times add up.
By working with an independent generator maintenance provider, you get:
Many manufacturers only test or repair their branded generators, leaving out crucial parts of your Emergency Power Supply System (EPSS). Independent providers offer comprehensive EPSS maintenance, including:
Plus, they're experienced with multiple generator brands — ideal for mixed-equipment sites.
Generator manufacturers focus on selling new units, with maintenance and service secondary. Independent service providers, however, are dedicated experts in keeping backup power systems running year after year—even long after the warranty ends.
They know how to:
Independent generator service providers are a clear choice if you want faster service, lower maintenance costs, and full backup power system support. From commercial buildings to critical infrastructure, they keep power systems running efficiently — even in emergencies.
A division of Nova Pole International Inc.
